#APPLE STORE APPOINTMENT CRACKED#
#APPLE STORE APPOINTMENT SOFTWARE#

#APPLE STORE APPOINTMENT SOFTWARE#

Keep in mind that in order to get your phone fixed at all, whether it's a hardware or software issue, you must know your Apple ID. Usually, a restore is all it takes to get it up and running and get you out the door When it comes to software issues, unexpected restarts - or what we refer to as a 'Boot Loop,' where your screen is stuck on the Apple logo - are the most common challenges that customers encounter. Whether we're giving you the cost of a repair or suggesting it might be time to consider replacing your device, it's not because we want you to spend your money. If you don't have AppleCare, there's no easy way to look you in the eye and tell you it's going to cost you somewhere in the range of $300 for a display replacement, but that's the truth when it comes down to it.

#APPLE STORE APPOINTMENT CRACKED#

Not a single day goes by where I don't see a cracked display. Cracked displays are the most common hardware issue that brings people into the store The truth is, we have no idea when the new phone model is coming out until right before it hits the store. They'll come running over to us, phone in hand, asking us to fix it or inquiring when the new iPhone is coming out. People have been known to approach us for help when we're off the clock, and sometimes all they need is a glimpse of our Apple shirt peeking out of our coat. Outside of the store, we don't wear our Apple shirts. That hour is usually all I need to come back feeling refreshed. I always make a point of leaving the store so I can decompress.

They have become like family to me and can relate to exactly what I'm going through.ĭuring my shifts, which can run anywhere from six to nine hours, we get an hour lunch break. When I feel emotionally drained, I often talk to my coworkers But there's still no reason to yell and scream or demean me and call me names.

I understand a device like a phone enriches people's lives in so many ways, which makes them become very passionate about it. Some days behind the Genius Bar, I feel like a therapist or a marriage counselor, while on other days I feel like someone's punching bag. In the time I have with customers, my goal is to find a way to rebuild the bridge that, in their mind, has already been burned. My job is not only to determine if we can repair their device but also to repair the relationship between the customer and Apple. Working at the Genius Bar can be an emotionally charged experience because, for the most part, the people coming in are already pissed off that their phone has some sort of issue. I underwent an additional three weeks of training in preparation for my role as a technical specialist. Story continues From there, I transitioned over to the Genius Bar My onboarding began with a three-day virtual training program, followed by a month of in-store training in the product zone to become acquainted with the product line. Even as a part-time employee, I had access to countless benefits, including health and life insurance, vision and dental plans, discounted Apple stock, and product discounts. I was earning $20 an hour, a significant jump from the $13 an hour I was making at my last job. In that role, I'd check in repairs and handle basic troubleshooting and diagnostics for all sorts of devices.

I received a job offer for a part-time position as a technical specialist and started work in January 2022. The interview process took roughly two months and consisted of an initial phone call, a group Zoom call, and a one-on-one Zoom with the store manager. When Apple sent me an email to schedule a preliminary interview, I was ecstatic and immediately called my parents to share the news. It took a year and 8 months before Apple contacted me regarding my job application The pandemic brought everything to a standstill and forced all nonessential businesses to temporarily close their doors. It was January 2020, and unbeknownst to everyone at the time, COVID-19 would hit just two months later. When my 18th birthday finally rolled around, I applied to work at the Towson Town Center Apple store in Maryland, near Towson University, where I was a freshman. Ever since I was a kid, I dreamed of one day working for the company.Īs an Apple nerd at heart, I couldn't wait to turn 18, which is the minimum required age to apply for a job there. This conversation has been edited for length and clarity. This as-told-to essay is based on a conversation with Tyra Reeder, 21, who works at the first unionized Apple store located in Towson, Maryland. This is Reeder's story, as told to writer Jenny Powers. She's currently in the process of transitioning to a full-time position and has been a vocal participant in the store's move to unionize. Tyra Reeder, 21, works in Maryland at the first unionized Apple store.

Apple store appointment